Are you unhappy about something and wondering what to do?
Government Integrity agencies encourage Victorians to watch and share this video to help maintain integrity in our local government. Read their media release here
The Independent Broad-based Anti-corruption Commission (IBAC) produced this video to explain how the complaint process works and who to contact.
Click on image above to view video in new window. Alternatively, click here to read the video transcript text.
In many cases, you will need to firstly lodge your complaint with Bass Coast Shire Council. We recommend you refer to Bass Coast Shire Complaint Handling Policy 2021 (click to download) and refer to page 4 “How to Make a Complaint”. And we draw your attention to the Bass Coast Customer Service Charter (click to download) which states “All correspondence will be acknowledged within ten working days”
If you’re still uncertain, Island Voice may be able to assist you to decide your best course of action so please don’t hesitate to contact us.
